Over promise and under deliver!!

<p>I took my S6 to Samsung Menlyn for a screen repair on 27 December 2016. I was told that the repair would take 5 to 7 days. After 7 working days (taking public holidays into consideration) I contacted Samsung and was told that thet are waiting for the part. I gave anothe 7 days and I contacted them again on 17January. I was then told that the part was arriving the following day. I confirmed with Samsumg that my S6 will be ready for collection on Friday (today). This morning I called Samsung once more to confirm that I could collect my S6 and was then told that ot had to be referred to the manager for a possible replacement unit. But she promised to call back at 15:00. I had to call again and the person was then busy with a client. I left a message. Still no feedback so I called again. Was cut off and had to call again. The peraon could again not take my call and was promised that she will call me immediately. Still no call. What makes me mad is giving an unrealistic time frame for repair. Not following up with clients after leaving numerous messages. </p> <p>I will be in the store tomorrow morning and I will make it known that their client service is non existant!</p>