Over a month's wait for exchange
My phone is due for an exchange. I have been waiting over a month for Samsung to respond to my request. After having phoned them today they apparently did not even have my email address, which is why they did not provide correspondence. This is ridiculous and could surely have been handled by phoning me and finding out what my mail address is? I need my phone exchanged or credited asap! I am paying over R1,200.00 per month for a phone that is not even in my possession.
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Samsung South Africa's replyOfficial
31 May 2024, 14:10Good day Cara
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Samsung South Africa's reply31 May 2024, 14:10
Official
Good day Cara
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
's updateReviewer Update
03 Jun 2024, 11:11Good day, apparently this issue has been closed on Samsung's side now. I have to phone MTN, but the person whom Samsung indicated I must speak to does not even work at MTN. This is ridiculous. Vaughn is not getting back to me after having tried to contact him today. I have not received any emails from Samsung or MTN so that I can see what is going on. I am being led from pillar to post!
's update03 Jun 2024, 11:11
Reviewer Update
Good day, apparently this issue has been closed on Samsung's side now. I have to phone MTN, but the person whom Samsung indicated I must speak to does not even work at MTN. This is ridiculous. Vaughn is not getting back to me after having tried to contact him today. I have not received any emails from Samsung or MTN so that I can see what is going on. I am being led from pillar to post!