KB
Keegan B
1 reviews | Active since Mar 2023
07 Jan 2025, 14:40
Over 2 months waiting on EARPODS & WATCH
Still Waiting on EarPods & watch since 14th November 2024 I upgraded to a Samsung Galaxy A35 - it comes with ear pods and watch. My claim submission was successful on the 14th November 2024. ***
I still don't have my ear pods and watch after Samsung infomred me Skynet will deliver in December 2024
THIS IS NOT ACCEPTABLE. I WANT MY ITEMS AS PER AGREED CONTRACT.
WHERE IS MY WATCH AND EARPODS SAMSUNG?
Helpful (0)
Replies (7)0
Replies (7)
Samsung South Africa's replyOfficial
07 Jan 2025, 14:41Good day Keegan
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply07 Jan 2025, 14:41
Official
Good day Keegan
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
KB
Keegan B's updateReviewer Update
07 Jan 2025, 14:45This is not the first time you are made aware of this matter. See call reference *** for all the background information.
WHERE IS MY WATCH AND EARPODS SAMSUNG?
WHERE IS MY WATCH AND EARPODS SAMSUNG?
KB
Keegan B's update07 Jan 2025, 14:45
Reviewer Update
This is not the first time you are made aware of this matter. See call reference *** for all the background information.
WHERE IS MY WATCH AND EARPODS SAMSUNG?
WHERE IS MY WATCH AND EARPODS SAMSUNG?
Samsung South Africa's replyOfficial
07 Jan 2025, 14:53Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
Samsung South Africa's reply07 Jan 2025, 14:53
Official
Thank you for posting your comment
Your concerns have been duly noted
We have addressed your concerns in the order they were raised, and our Voice of Customer Advisor we'll be in contact with you.
Thank you for your patience and understanding.
Kind Regards,
SamsungZA
NM
KB
Keegan B's updateReviewer Update
07 Jan 2025, 15:10Thank you for your generic, open ended response. Firstly, i am not patient nor understanding as i have been kept on hold since the 14 November 2024 - nearly 2 months
When will your advisor contact me, today, next week, next month?
When will your advisor contact me, today, next week, next month?
KB
Keegan B's update07 Jan 2025, 15:10
Reviewer Update
Thank you for your generic, open ended response. Firstly, i am not patient nor understanding as i have been kept on hold since the 14 November 2024 - nearly 2 months
When will your advisor contact me, today, next week, next month?
When will your advisor contact me, today, next week, next month?
KB
Keegan B's updateReviewer Update
08 Jan 2025, 16:14And still no feedback nor call from Samsung.
My next email will be sent to the Samsung Leadership Team South Africa (Simon Lee, Justin Hume, Mwenda Mutisya and whoever senior i find on LinkedIn) requesting their intervention.
I trust it does not have to get to that level.
Samsung needs to take ownership for my WATCH AND EARPODS
My next email will be sent to the Samsung Leadership Team South Africa (Simon Lee, Justin Hume, Mwenda Mutisya and whoever senior i find on LinkedIn) requesting their intervention.
I trust it does not have to get to that level.
Samsung needs to take ownership for my WATCH AND EARPODS
KB
Keegan B's update08 Jan 2025, 16:14
Reviewer Update
And still no feedback nor call from Samsung.
My next email will be sent to the Samsung Leadership Team South Africa (Simon Lee, Justin Hume, Mwenda Mutisya and whoever senior i find on LinkedIn) requesting their intervention.
I trust it does not have to get to that level.
Samsung needs to take ownership for my WATCH AND EARPODS
My next email will be sent to the Samsung Leadership Team South Africa (Simon Lee, Justin Hume, Mwenda Mutisya and whoever senior i find on LinkedIn) requesting their intervention.
I trust it does not have to get to that level.
Samsung needs to take ownership for my WATCH AND EARPODS
KB
Keegan B's updateReviewer Update
20 Jan 2025, 12:17Really pathetic Samsung - still NO REPSONSE FROM YOU!!!!!!!
KB
Keegan B's update20 Jan 2025, 12:17
Reviewer Update
Really pathetic Samsung - still NO REPSONSE FROM YOU!!!!!!!
KB
Keegan B's updateReviewer Update
23 Jan 2025, 11:06 Finally - after 3 months my promotional items are in my hands - thank you Evonne.
Samsung SA - please source another company to do your courier service - SKYNET sucks!!
Samsung SA - please source another company to do your courier service - SKYNET sucks!!
KB
Keegan B's update23 Jan 2025, 11:06
Reviewer Update
Finally - after 3 months my promotional items are in my hands - thank you Evonne.
Samsung SA - please source another company to do your courier service - SKYNET sucks!!
Samsung SA - please source another company to do your courier service - SKYNET sucks!!