Over 15 days of order cancellation and no refund yet!

I made an online purchase on July 8th, which I cancelled later that same day. I received an email confirming the cancellation and stating I would receive my refund within 3–7 working days. It has now been well over 10 days, and I still have not received the refund.

For the past two weeks, I’ve been calling your contact center repeatedly, yet no one has provided proper feedback—nor has anyone ever called me back with an update. The service I’ve received has been extremely poor and frankly, shocking. I’m incredibly frustrated that I have to use my own airtime to chase a refund that I should have received days ago, and I still have no clarity on the status. This experience has been deeply disappointing.