AR
Ashley R
1 reviews | Active since Jun 2016
20 Oct 2021, 15:40
Outstanding Refund Voucher (11 months)
Awaiting a refund voucher for a return initiated in December 2020 (11 months). Taslyn, who has been dealing with the issue refuses to respond to emails.
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Replies (1)
Samsung South Africa's replyOfficial
20 Oct 2021, 15:42Good day Ashley ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply20 Oct 2021, 15:42
Official
Good day Ashley ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM