Outstanding

<p>I purchased a samsung galaxy s8 on contract in May of this year with a popular service provider and long story short, i was suppose to get the accessory kit that comes along with it but was given the run around and all the excuses under the sun. I made contact with the service provider on their messanger platform but got minimal help. I was told that the regional manager would contact me but to this day...nothing (not surprised). I was told that i should use the Samsung rewards app on my phone and use the redeem option to claim the kit. After searching there was clearly no redeem option. By chance i used the contact option in the samsung rewards app and left it as is not expecting anything. I then received a e-mail from Marlize from Samsung Rewards and she explained to me that it was a promo and that the period has elapsed to which i understood but i explained to her my story. To me it didnt really matter whether i received the kit or not but it was more about principle as i explained about the service provider. Long story short, She mentioned that she would try her best to arrange the kit for me under the circumstances but cannot promise anything. Well, i received my kit and would like to say a heartfelt thank you to Marlize and Samsung rewards for going that extra mile. Service like this is so hard to find these days and you guys are just awesome. Thank you. BTW, The S8 truly rocks.</p>