Outrageous Lack of Support from Samsung

To Whom It May Concern,

I am beyond angry and disappointed with the service I have received from Samsung. My girlfriend's Samsung Galaxy Z Flip 5, purchased in Abu Dhabi, has developed serious screen issues: the bottom half of the screen is glitching and flashing green intermittently, and there is a line running across it.

I took the phone to the Samsung repair center in Sandton, only to be told that they couldn’t repair it because it wasn’t purchased locally. This is completely unacceptable for a brand that claims to be global. How is it possible that Samsung cannot support its own products across different countries?

When I tried contacting Samsung in Abu Dhabi, I was met with the worst customer service I’ve ever experienced. They had no interest in helping me, didn’t understand the issue, and refused to let me speak with someone else. It’s clear to me that nobody at Samsung wants to take any responsibility or provide any real assistance.

This is outrageous and has left me feeling disgusted with Samsung as a company. I demand immediate action to resolve this matter. Your lack of accountability and support for your customers is simply inexcusable