OUTRAGED

Today I drove 20km to visit Samsung in order to receive help with my 10 Month old Samsung S4 Mini which is freezing, does not receive signal- sms's etc, no apps work, battery suddenly does not last longer than an hour etc etc!! It is UNUSABLE!!<br> <br> This is the SECOND time I have needed to reset phone (cant be normal??) to factory settings!! It isn't even a year old!! And I paid over R3000 CASH for it!<br> <br> I was greeted at the door & sent to customer care counter. I told him what I needed and asked him to plz just back up my memo's, contacts & photo's to restore to the phone once reset & he said that it would cost me R200 just to back it up for 1 min?!?!?!?!? Ridiculous! It isn't my fault Samsung's software does not function properly and requires a reboot every few months! Had I known that, I would NEVER have bought it!!!<br> <br> So now here I sit at home and I am left to sort out my own phone- Which I don't even know how to do! Waste of time & petrol. Something which would have taken your employee's 5 min? He didn't even ask to have a look at the phone to see what may be causing the issue. All my friends have always recommended Samsung, now I will do the opposite.<br> <br> I am SOOO unhappy!!