S
Stacy
1 reviews | Active since Feb 2024
18 Aug 2024, 17:42
Outdated complimentary gift
I am very disgusted in Samsung for giving me a compliment gift that we unable to utilize as its an old product, its been discontinued and the app thats needs to be downloaded in order to get the product to work no longer exist and cant be downloaded on the newer phones.
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Samsung South Africa's replyOfficial
19 Aug 2024, 08:16Good day Stacy,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply19 Aug 2024, 08:16
Official
Good day Stacy,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM