1 reviews | Active since Nov 2011
Ordered Tablet - 50 days later - NO STOCK
Good Day<br> <br> I would like to start of by saying that I am a loyal Samsung supporter. I own a Samsung phone, Monitor and TV. <br> <br> Then I ordered the Galaxy Note 10.1 from MTN in Newcastle and my contract was approved. <br> <br> MTN told me it will take 1 week to get the tablet. <br> <br> I went to Druban and bought the original cover for the tablet from the Samsung store in Pavilion for R750. I disposed of the slip as they told me accessories are non-refundable.<br> <br> I also ordered a memory card and screen protector from Takealot for a combined R400 (hopefully they will accept the return and credit it to me).<br> <br> Weeks went by and no tablet.<br> <br> I then went to Durban and checked with all the MTN stores and they all told me that they are waiting for stock.<br> <br> The MTN store in Pavilion even had a Samsung desk, and they told me that they don't even know why MTN doesn't have stock of the tablet.<br> <br> It took 50 days before MTN told me that they will not be getting stock again. 50 DAYS<br> <br> How long does it take to inform a major company that you will no longer be supplying them with a device?<br> <br> I am now R750 down and without a tablet.<br> <br> All I ask is for you to take the cover back and give me back my money.<br> <br> Awaiting a response!!
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Kind regards
Samsung SA
We have noted your concerns.
Our Customer Services Executive will be in contact with you to discuss your concerns in detail.
We have escalated the matter and feedback will be provided to you soon.
Kind regards
Samsung SA
