cV
carolina V

1 reviews | Active since Oct 2013

17 Mar 2015, 14:47

ORDERED SAMSUNG NOTE EDGE ON 1ST MARCH,STILL WAITI

GOOD DAY <br> <br> PLEASE ASSIST, I HAVE BEEN IN TOUCH WITH VODACOM SHOP IN RANDFONTEIN THAT ORDERED THE SAMSUNG NOTE EDGE ON MY BEHALF, THE 1ST OF MARCH 2015, IT WAS ORDERED AND THEN THERE WAS TOLD THAT THIS PHONE SHIPMENT DATE WOULD HAVE BEEN ON THE 6MARCH TO VODACOM, THEN THE SHIPMENT WAS DELAYED, AND THEN I WAS TOLD THE NEW SHIPMENT DATE WAS THE 13TH MARTH 2015, AND THEN ON THE 16TH MARCH I PHONED IN TO FIND OUT, THE SHIPMENT DATE WAS ONCE AGAIN DELAYED, AND NOW THEY CANT EVEN GIVE ANY ANSWERS BY WHEN THIS PHONE WILL EVENTUALY BE ARRIVING, I AM TO SAY THAT I WAS ALWAYS A PROUD CUSTOMER OF SAMSUNG, AL MY APPLIANCES AND PHONES WERE BOUGHT ON THIS BRAND, AND NOW I AM VERY DISSAPOINTED. <br> <br> PLEASE ASSIST ME URGENTLY <br> <br> THE MANAGER AT RANDFONTEIN VODACOM IS MARIA .<br> <br> IT IS FOR ID NR: ***, THIS CONTRACT IS ON MY FATHERS NAME, BUT I AM DEALING WITH HIS ACCOUNTS, HE HAS A HEARING PROBLEM. <br> <br> MY CONTACT NUMBER IS ***

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Replies (1)
Samsung South Africa
Samsung South Africa's reply17 Mar 2015, 16:39
Official
Hello jolene20,

We have noted your concern, thank you for bringing this matter to our attention.

We have referred this matter to our customer service division who will be in contact with you in this regard.

We sincerely apologise for the lack of service you have received.

Kind Regards
Samsung SA