1 reviews | Active since Oct 2011
Order *** -Outstanding Promotional Gift with the purchase of the Note 20.eml
Order *** -Outstanding Promotional Gift with the purchase of the Note 20.eml (320K)
Good Day Samsung
It's great that you are advertising your products to me continuously however seeing as we purchased a Note 20 in Nov and still have not received our promotional television set I have lost all faith in your customer service and now see you guys as a company that has no integrity .
After sending mails to verify and tell us email addresses and no less then 20+ calls to you call centre to date you have not provided me with the goods I have paid for..
I would suggest that whoever is responsible for the data that was submitted when the original request be vetted. I have in the past as recently as June last year purchased a Samsung 55 Inch smart Tv. The Tv licence which you refer to in this case was submitted on your online portal when purchasing the device (Note 20) in store with the Vodacom Staff. The Licence was under S Yaseen.
I find it highly annoying that I have to explain myself continuously when the relevant facts are there to be investigated if one only takes the time to look.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
