1 reviews | Active since Oct 2020
Order placed for a Samsung TV 23rd December 2020 with no response other then an Order number
I placed an order for a TV 23rd December 2020. I have not received any feedback with regards to the delivery other then the automated response from the system saying success. My profile has not been updated and I have not received anything. I have received an order number. I have contacted support by pho9ne 3 times and they all say that they will update and email me the next morning. I have been in contact with samsung support for 2 weeks now and they are asking for all my documents (ID, POP, TV license, till slip, etc) which I have sent 4 times to samsung support as well as *** as well as the CEO escalation team and nothing has happened? I have no idea what else to do because every email I send they ask me for the same questions, once the documents are send no response. I have contacted the online live chat and they say that they will sort it out nothing. There is no one else I can contact. I have used samsung for about 13 years with no issue and when I log my first support ticket i get no response. I understand the delay because of COVID but it has almost been a month. I have like 6 support tickets open about this.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Your concerns have been duly noted
As per contact made by Dimakatso, it has been brought to our attention that, one of our team member has already been in talks with you and assisting in resolving the matter.
Thank you for your patience and understanding.
Your concerns have been duly noted
As per contact made by Dimakatso, it has been brought to our attention that, one of our team member has already been in talks with you and assisting in resolving the matter.
Thank you for your patience and understanding.