Order Number: ZA***

This is my first time placing an order with Samsung and to say the service received is ********** would be an understatement.

I placed the order on the 14th and was advised delivery would be on the 17th of March, in the morning I contacted their call centre and the gentleman I spoke to advised me that the order was would be delivered between 09:00 - 17:00 however someone will call me once they are outside.

Since I was working from the office I left early to accept the order, at 14:45 I realised that no one had called since the morning and o decided to call to follow up, I was put through to a lady by the name of Yola/Yoli who advised me that she is quickly going to escalate this then refer back to me, it is now 16:45 and no one has called me, she has not gotten back to him and as it stands, I don’t know anything about my order.

I then took it upon myself to call again and request to speak to her as she had promised to revert back which is when she also told me that she doesn’t know what’s happening with my order however I am more than welcome to cancel it and I’ll have to wait for about a week to get my money back.

Is this the level of service you pride yourselves in? You misled me on your website with a delivery date that you knew was false, took my money and now when it’s time to hold your end of the deal you are telling me to cancel the order and wait for when you guys want to give me my money back?????