Only An 'Apology' Received

I reported a case on the 8th October 2015 titled Pathetic After Sales Service. All I received was an apology for what was an agonising 1 month of not having a washing machine. Together with that, I had to endure laundry costs and huge water bills as a result of having to do washing by hand. As it stands, I will NEVER purchase another Samsung appliance. All I would like is for Samsung to give me a call and compensate me in some way or another..