NM
Ntombane M
1 reviews | Active since Sept 2019
02 Feb 2022, 17:22
Online voucher a ****
I bought a phone samsung zflip 3 in December and given a R3000 voucher to redeem online and I sent all the documents needed to redeem it including imei nr to redeem till today I went to Eastgate stores to find out what it will take to redeem my voucher and they said go where you bought the phone that was it I kept on calling no help sent complaints till now
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
02 Feb 2022, 17:26Good day Ntombane,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Samsung South Africa's reply02 Feb 2022, 17:26
Official
Good day Ntombane,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^SS
Samsung South Africa's replyOfficial
02 Feb 2022, 18:06 Your query has been escalated, please wait for feedback. We will inform you once it has been resolved.^NM
Samsung South Africa's reply02 Feb 2022, 18:06
Official
Your query has been escalated, please wait for feedback. We will inform you once it has been resolved.^NM