PB
Phakamisa B
1 reviews | Active since Nov 2025
06 Nov 2025, 08:51
Online order that never arrived.
I ordered and bought a standing case from Samsung Online for the S25FE only for them to claim that my ordered has been delivered, knowing very well that it has not. I followed up about 5 times only to be met with employees that tell me they have escalated it and have gotten no feedback and that my cover is still with the technical team with no date for dispatch. On top of that, I was met with employees that promised to call back and did not. I am extremely disappointed and I will NEVER utilize the Samsung online service again to order anything and I discourage ANYONE from using this service. Utterly bogus coming from such a reputable brand.
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Samsung South Africa's replyOfficial
06 Nov 2025, 08:52Good day Phakamisa
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply06 Nov 2025, 08:52
Official
Good day Phakamisa
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM