1 reviews | Active since Jul 2021
ONLINE **** ON OFFICIAL SAMSUNG SITE - LIES UPON LIES
This is my 2nd review of the same company, if I can give Zero stars I would and here's why.
08-10-2024 I reflected the issue to samdung that I did not get my buds 3 that was part of the promo when buying the ultra watch.
01-11-2024 received call to say the CEO/CFO that is supposed to approve the release of the stock has done so and the buds are with courier and will be delivered by 05-11-2024 but she advised to wait until 06-11-2024 and if still haven't received it to contact them.
06-11-2024 nothing received so I called in again and the lady that was assisting me is no longer in that department and the notes on system means whoever handles it now have to go check with which ever department that deals with the release of the stock.
My question is, samdung *****ed up the website causing me as a client to be delayed in getting what I bought for and now having to waste my time and money to calling them to get answers. even after getting a positive answer of "we sending you the buds" after almost a month, I still did not get it. I was **** to. OVER and OVER AGAIN **** TO! They don't even bother to compensate me for my time and money wasted because of they *********** team that works on the website and back end where it matters for customer to actually get they item.
HORRIFIC AND DISGUSTING EXPERIENCE!
I AM GOING BACK TO APPLE!
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
from the first contact to reflect the issue it has been 1 month exact today. how much longer are you expecting to take? another month or longer until I give up on wasting my time and airtime to call you guys?
from the first contact to reflect the issue it has been 1 month exact today. how much longer are you expecting to take? another month or longer until I give up on wasting my time and airtime to call you guys?