Ongoing Lack of Response and No Service Support in Thohoyandou

I am writing as a follow-up to my previous communication and HelloPeter review, as I am extremely disappointed that Samsung has still not responded after more than three weeks.

I initially contacted Samsung Customer Service to raise a serious concern regarding the absence of a Samsung-authorised service agent in the Thohoyandou area. To date, that email has been completely ignored, with no acknowledgment or feedback.

I was later informed by a Samsung call centre agent, Mandy, that Makhado Discount Electrical Centre is no longer affiliated with Samsung. This has left customers in and around Thohoyandou without any local service support.

What is most concerning is that Samsung appliances, including refrigerators, continue to be actively sold in this area, yet there are no qualified technicians available to repair them when faults occur. This situation affects many Samsung customers, not only myself, and places us in an impossible position. Selling products without providing adequate after-sales support is unacceptable.

Samsung’s lack of communication and failure to address this matter reflects very poorly on a brand of this stature. Ignoring customer complaints creates the impression that Samsung does not value its customers once a product has been sold.

I am still awaiting clear feedback on the following:

• How Samsung intends to address the lack of service support in the Thohoyandou area • When I can expect a response and a concrete solution regarding the repair of my refrigerator

At this point, my dissatisfaction has grown significantly, and I sincerely hope Samsung will finally take this matter seriously and respond with urgency.