JM
John M
1 reviews | Active since Nov 2012
12 Nov 2015, 09:17
One month out of warranty
My 60 inch SAMSUNG TV is 2 years and one month old. It cost me R 14500. It has suddenly developed two vertical green lines. I have called SAMSUNG who referred me to one of their support companies, the company told me that this should not have happened and that I should call SAMSUNG back to see if they would assist. Again, SAMSUNG referred me back to the support company who told me the repair would cost up to R 12000!!! This is like renting a TV for R 600 per month. I doubt I will buy SAMSUNG again.
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Replies (1)Samsung South Africa's replyOfficial
12 Nov 2015, 10:11Hello jm@rtt,
Kindly note that your query has been escalated to our Complaints department that will assist you further. Your reference number will be ***.
We do apologize for any inconvenience caused.
Regards
Samsung South Africa
Kindly note that your query has been escalated to our Complaints department that will assist you further. Your reference number will be ***.
We do apologize for any inconvenience caused.
Regards
Samsung South Africa
Samsung South Africa's reply12 Nov 2015, 10:11
Official
Hello jm@rtt,
Kindly note that your query has been escalated to our Complaints department that will assist you further. Your reference number will be ***.
We do apologize for any inconvenience caused.
Regards
Samsung South Africa
Kindly note that your query has been escalated to our Complaints department that will assist you further. Your reference number will be ***.
We do apologize for any inconvenience caused.
Regards
Samsung South Africa
