JM
John M

1 reviews | Active since Nov 2012

12 Nov 2015, 09:17

One month out of warranty

My 60 inch SAMSUNG TV is 2 years and one month old. It cost me R 14500. It has suddenly developed two vertical green lines. I have called SAMSUNG who referred me to one of their support companies, the company told me that this should not have happened and that I should call SAMSUNG back to see if they would assist. Again, SAMSUNG referred me back to the support company who told me the repair would cost up to R 12000!!! This is like renting a TV for R 600 per month. I doubt I will buy SAMSUNG again.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply12 Nov 2015, 10:11
Official
Hello jm@rtt,

Kindly note that your query has been escalated to our Complaints department that will assist you further. Your reference number will be ***.

We do apologize for any inconvenience caused.

Regards

Samsung South Africa