One month delay for repairing \Smart"Device"""

I am highly disappointed by the nominated local service & repair centre of Samsung South Africa.<br> <br> My fiance accidentally dropped her S5 on a hard floor this past weekend, after which I immediately went to Fourways Mall to discuss the repair procedure at both the MTN outlet & Samsung Outlet.<br> <br> I was advised by MTN - Fourways, I needed to go to Nicolway, however, the Samsung Outlet advised the centre has moved to Constantia and will be open until 3pm on Sunday, 05 July 2015.<br> <br> To my dismay, the centre was in fact closed when I got there at 12:30pm the same day, after which I had no choice but to get a colleague of mine to submit the phone for repair on Monday, 06 July 2015.<br> <br> It took him nearly 3 hours to submit the phone for repair. I was handed over all the paperwork and contacted the centre, to be advised they have a \backlog"of a month"