EW
Elke W

1 reviews | Active since Nov 2016

02 Nov 2016, 12:55

One less Samsung supporter

<p>I recently sent my Samsung S7 in to Samsung ADH for a screen repair.... The phone came back hyper sensitive where I cannot move any icons on the phone nor swipe across the screen without it going into random apps... I then sent the phone back to Samsung for a second time... This is after spending a great deal of money on data and screen protectors etc..... When I received the phone back for the second time I realized that the phone is still showing the same problems... When I scroll down on my phone it randomly goes into apps... Aswell as now having a heating problem... Non of these problems were here before I sent my phone to Samsung.... When I phoned them I was put on hold for 10 minutes and then told the manager is busy and will get back to me... It has now been 24 hours and I have received no feedback... I am fed up beyond belief and I will definitely never purchase a Samsung product in my life again... What poor customer service as well as poor quality that I have received.... A very unhappy and unsatisfied client... I will go to all lengths further to get this fixed... </p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply02 Nov 2016, 16:59
Official

Good day Elke,

We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Complaints division who will be in contact with you in this regard.
Our sincere apologies for any inconvenience you may have experienced in this regard.

Herewith your reference number: ***

Kind regards

Samsung SA