One Apple empathy a day could keep Samsung apathy away

I received an email from Samsung South Africa to notify me that I had won a prize in a competition. Heading "Congratulations you are a winner". In the body of the email it states that "Please may you kindly furnish us with your delivery address so we can get your prize to you". The button also says REDEEM. Being a SAMSUNG loyal fan since the S3 and Samsung 10" tablet, I immediately got onto a support chat to verify. When the chat got cut off, I tried to call support and had a conversation with support. That is how excited I was due to receiving such an email ONLY to get a call from Riaz today on *** to happily tell me that this email was sent in error because I do not even have a Samsung Z-Fold. Stuff the fact that I buy a Samsung phone every year. I have just bought the Samsung A31 and the Samsung Ultra 21 (which now does not come with a charger or earphones) only a few weeks ago and stuff the fact that I have reviewed the Z-fold, you guys are happy to give candy to a child and just take it away. I cannot threaten you with anything I am not that type of person. I am just a loyal consumer that finds a brand and then sticks to it and defends it and promotes it. I am so hurt though and feel so humiliated and mistreated that I am ready to phone my cellphone provider and ask them to please send me an Apple Iphone and replace my Samsung Galaxy 5 tablet with an IPAD ASAP. Yes it wont be a dent in your profits and you guys are laughing at me but I will know that Apple will care for me and I in time will trade my Samsung TV too. A brand should care about their customer not try win a one over them. I feel cheated. Thanks for listening. Their response to this was to send out an apology letter that they had sent the mail in error. Customer care - yes they call it CARE then wrote me a letter to say yes they had sent it to me in error and that is that!! No offer to compensate for time or humiliation caused, no concern to the fact that it cost me my own time and money waiting on phones and computer chats to verify the initial email. I bet you the caring and empathetic customer care agent responding here will say exactly the same thing!