ONCE THEY HAVE YOUR MONEY,THEY ARE DONE WITH YOU

I BOUGHT A SAMSUNG A5 PHONE 3 WEEKS AGO.THE PHONE FELL 4 DAYS AGO AND THE SCREEN CRACKED.I TOOK IT TO THE SAMSUNG SERVICE CENTER ON THE 5TH OCT AND WAS TOLD THAT IT IS NOT COVERED UNDER ADH AND WAS GIVEN A QUOTE OF R1800 FOR A NEW SCREEN.I THEN PROCEEDED TO CALL THEIR HEAD OFFICE WHERE I SPOKE TO 3 DIFFERENT PEOPLE WHO I ASKED FOR THE MANAGING DIRECTOR'S EMAIL ADDRESS.1 OF THEM PURPOSELY GAVE ME AN INCORRECT EMAIL ADDRESS AND THE OTHER 2 JUST REFUSED TO GIVE IT TO ME.THEY WERE JUST NOT INTERESTED IN EVEN TRYING TO HELP IN ANY WAY POSSIBLE TELLING ME THAT THAT'S THE POLICY AND THERE'S NOTHING ANYBODY CAN DO TO CHANGE THAT.ONCE THEY HAVE YOUR MONEY THEN THEY ARE DONE WITH YOU.WHY ARE CERTAIN PHONES COVERED AND OTHERS NOT.I AM A SAMSUNG CUSTOMER TOO!SAMSUNG PHONES ARE OF THE POOREST QUALITY EVER!!!I WILL NEVER EVER IN MY ENTIRE LIFE BUY A SAMSUNG PHONE AGAIN.ON A SCALE OF 0 TO 10 IN TERMS OF DURABILITY I WOULD GIVE SAMSUNG 0!!!I WAS ALSO TOLD BY SIBUSISO THAT THE A SERIES IS NOT COVERED BECAUSE IT IS A VERY AFFORDABLE PHONE PROBABLY MEANING ITS CHEAP SO IF ITS SO CHEAP THAT MEANS THE QUALITY IS ALSO CHEAP BUT THEY CHARGE YOU AN ARM AND A LEG FOR A SCREEN!!!!!