Once Again No One Has Gotten Back to Me

I had an issue with Samsung Smart Care in August. Due to the bad service I received I was offered a repair free of charge. I work abroad and they were unable to get my Gear Fit 2 to me in time before I left due to bad service and lack of communication. Upon my return in December, my watch had still not been repaired. Once again I took to Hellopeter to share my annoyance. Barbara from Johannesburg contacted me. She then told me someone from Century City will contact me regarding the collection of my device. On Friday January 19th, Barbara called me back to follow up to ask whether someone had called me. No one had called me from Century City, to which she responded she had been in contact with them. To this day, no one has bothered contacting me. I left home on Sunday 21 January to once again work abroad. I have always had issues with smart care since I first dealt with them in 2013. I've been considering buying a Samsung tv as I feel they have some of the best products on the market, however, with the consistent poor service I receive from smart care, it makes me think twice about needing to take this tv to them for a service should it require one. Perhaps I'll settle for another brand.