VM
Valeria M

1 reviews | Active since Feb 2021

14 Sept 2021, 17:08

ONCE AGAIN, I WANT MY PHONE

Maybe this will finally give me the justice I deserve. This is to Samsung directly. CAN YOU PLEASE SEND ME MY PHONE.

This is the third time i write this review, Because whenever I try to reach out you follow up on the matter than at some point you stop ,clearly you are struggling to assist me I have fully paid for this phone and it hasn't been in my possession since 2019. I am honestly tired of fighting and pleading with you to bring back my phone and what irritates me the most is that you never take action or effort to bring back this phone.

If you have lost the phone somehow Please replace it, my daughter is in university without a phone because of this , can you Please care about the customer for once. I don't afford to buy another phone, especially when the phone that I paid for is no where to be found. I feel so powerless Samsung really doesn't card about it's customers. Are you telling me I paid for this phone only for me to lose it like this? What's this?

I NEED THIS PHONE WITHIN THE NEXT FEW DAYS. I am tired!

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply14 Sept 2021, 17:31
Official
Good day Valeria ,

Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. 

We have noted your concerns and we are currently investigating the matter further. 

Your complaint has been assigned to our escalations department and we will be in contact with you. 

Regards, 
Samsung 
NM


Samsung South Africa
Samsung South Africa's reply15 Sept 2021, 09:41
Official
Good day Valeria ,

We do apologize for the inconvenience and undue frustration, this has caused.

We have referred this to our service centre,  please expect feedback from them.

Kind Regards,
SamsungZA
NM