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Neel N
1 reviews | Active since Mar 2009
25 Mar 2020, 18:18
Offices of the CEO
I have posted numerous complaints about Samsung. They took my device in January. Eventually they agreed to replace it with a new device but they sent me a demo device that was used since 2018. This happened after months. I have phoned the manager Shaffton and messaged and emailed him numerous times since Saturday and he has not returned my call. Beauty i have emailed and phoned for her over 30 times since Monday. No one calls back and i am left with a second hand device that could be carrying the corona virus. SAMSUNG YOUR STAFF SUCK LIKE YOUR PRODUCTS. I will be taking this to your head office in korea and your CEO because your South African staff dont give a DAMN
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Replies (2)
Samsung South Africa's replyOfficial
25 Mar 2020, 18:25Good day
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
^SN
Samsung South Africa's reply25 Mar 2020, 18:25
Official
Good day
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:
^SN
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Neel N's updateReviewer Update
26 Mar 2020, 11:29That is what you said to all 20 other complaints i logged and no one calls
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Neel N's update26 Mar 2020, 11:29
Reviewer Update
That is what you said to all 20 other complaints i logged and no one calls