Offer a service that isnt available

<p>A few weeks ago i upgraded my contract and I chose a Samsung Galaxy S7. I had the opportunity to get other phones but I waited a few days for the Samsung. The reason for this was because of ADH. This morning i dropped my phone and the screen cracked. So i called to get my device collected and requested a Loan phone but I was told that there are no loan phones available and the lady who assisted me on the phone told me that she cammot tell me when a loan phone will become available. This is absolutely pathetic as this is the main reason I settled for an S7. I could not find an email address for samsung smart care to contact anyone. I am hugely dissatisfied and if Samsung does not bring me a loan phone thats similar to my phone and collect my phone for repairs by tomorrow, I dont think i would be owning another samsung product again.</p>