OBF that takes months

<p>I bought a J5 prime of which i return i back to samsung reason being i wanted them to check the both sim slot and micro sd + sim slot since the 08/12/2016 im the one who is concern they just don't call me as customer to follow up nothing and evertytime when i call them they or the store call them they keep on saying we will call the custome blah blah blah of which is a very bad service today is 17/01/2017 since then im the one who is calling them using my mone i have spend more than enough call them in their number of which you hold forever and after that you don't get any help. Samsung OBF department has a very BAD service and some of their staff are very RUDE they don't have respect. the fact that i called them everytime to get follow up on my phone is bad. im really dissapointed with samsung </p>