Now they ticking me off

<p>So it is now the end of week 4 and I still do not have my phone, this repair was only supposed to have taken 2 weeks. My phone call to The Grove was not a pleasant one; I spoke to an idiot by the name of Acklas (apparent head technician) who has the nerve to tell me they have not caused me any trouble and that I had better fetch my phone. I was told when my phone is repaired it would be delivered to me, I even gave the idiot Acklas my address and he said its fine. I was called on Wednesday by Samsung head office to deal with the complaint, a consultant by the name of Shaun assisted and said he would get back to me ASAP well guess what I am still waiting for a call. I even checked out Samsung’s rating on customer service and they not exactly up there and rank very low and I hope this makes the rating worse because I am not the first person who is getting such 3rd world service. I advised Samsung I needed my phone by today as require it for my business and they obviously could not give two hoots about what I am saying. This has now reached a level where I will complain everywhere till this matter is resolved!!!!!!!!!!</p> <p> </p>