DTC
Dr. Thinus Coetzee
1 reviews | Active since Jun 2011
13 Jun 2015, 12:01
NOTICE OF ACTION
On 29 May 2015 we gave my son's BRAND NEW phone in for a quotation on repairs and to verify whether the warranty would apply. We were told that it would take 2 to 3 working days. It is now TWO WEEKS later and no result. I phoned numerous times to ascertain what's happening and was passed from person to person, every time with a different \story""; now they can't find my son's phone. When I spoke to George yesterday;again the usual \""the person (Shaun) working with it is off today"
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Samsung South Africa's replyOfficial
18 Jun 2015, 07:31Hello DocT,
We acknowledge your comments posted on the Hello Peter Consumer Website.
Our sincere apologies for any inconvenience you may have experienced in this regard and would appreciate your patience while we investigate your concerns raised in the posting.
We have assigned one of our skilled consultants to contact you and offer further assistance.
Kind Regards
Samsung South Africa
We acknowledge your comments posted on the Hello Peter Consumer Website.
Our sincere apologies for any inconvenience you may have experienced in this regard and would appreciate your patience while we investigate your concerns raised in the posting.
We have assigned one of our skilled consultants to contact you and offer further assistance.
Kind Regards
Samsung South Africa
Samsung South Africa's reply18 Jun 2015, 07:31
Official
Hello DocT,
We acknowledge your comments posted on the Hello Peter Consumer Website.
Our sincere apologies for any inconvenience you may have experienced in this regard and would appreciate your patience while we investigate your concerns raised in the posting.
We have assigned one of our skilled consultants to contact you and offer further assistance.
Kind Regards
Samsung South Africa
We acknowledge your comments posted on the Hello Peter Consumer Website.
Our sincere apologies for any inconvenience you may have experienced in this regard and would appreciate your patience while we investigate your concerns raised in the posting.
We have assigned one of our skilled consultants to contact you and offer further assistance.
Kind Regards
Samsung South Africa