Nothing but broken promises and service delays

Words cannot express my deep dissatisfaction with the service I have received regarding my Samsung TV, which is less than a year old and has yet to be repaired despite my initial report on or before 7 January 2025.

When I encountered the issue, I promptly shared two videos with Hirsh's (t/a Samsung, Gateway), who then logged a service ticket with Samsung and provided me with a reference number. However, the service process from Samsung has been a series of disappointments:

1. The technician arrived a full week late, only to misdiagnose the issue.

2. He shifted the blame to Hirsh's, claiming they failed to share the video evidence of the fault, despite my diligence in providing it.

3. On 21 January, the technician was a no-show without any prior communication, adding further frustration.

4. When the technician finally arrived today, 22 January, he informed me that the wrong motherboard had been handed to him, and I now have to wait yet again, with the hope that tomorrow will bring a resolution.

As a loyal Samsung customer for over a decade, starting with the Galaxy S3 in 2012 and including my current S24 Ultra, as well as several Samsung appliances, I am extremely disappointed by this experience. This level of service does not align with the reputation I have come to associate with Samsung products and customer support.

The prolonged delay and lack of accountability are unacceptable. I kindly request immediate intervention to ensure that my TV is repaired without further delays.