Note20 | 20 Ultra UV Smartphone Steriliser voucher submission was successful???

I have been trying for ages to get hold of someone to assist with the charger that was being issued with my phone. There was numerous problems and even after trying the new voucher codes I was unable to retrieve the Note20|20 Ultra UV Smartphone e-store voucher code - and even after the Support Request has updated – *** i was still not able to get as what I was promised. I have sent numerous emails however without joy. Now still there is no reply for emails sent. I am highly upset because what I was promised I still did not get. Congratulations, your Note20 | 20 Ultra UV Smartphone Steriliser voucher submission was successful! - Really, if it was why don't i still have it.