1 reviews | Active since Jan 2012
Note 8 not Charging
I have a Note 8 that started giving problems charging. I booked the device in at Samsung Somerset, and off it went to WeFix. or maybe WeDon'tFix. I got a quote for R1250, to fix the port because of the physical damage that Samsung noted as "NONE" when I booked it in. I was honest with them and told them that I dropped the device, once by accident, and that 3mm worth of scratches has now voided my warranty. I was baffled by this as it is a Mobile device and I thought that if I dropped it and my screen broke, then it would not be fixed. Apparently the drop broke my port, as per the damage report I was sent by WeFix. After numerous emails, I decided to get my phone and searched the net as to how to fix the port. I was advised to clean the port, and guess what MY PHONE IS CHARGING AGAIN after I cleaned the port. I wonder how many other people were ********** by being given quotes for dirty ports. The problem is, that if I cleaned the port before the time, and it was really broken, my warranty would have been voided for scratching in the port wit foreign objects. (Any reason to void the warranty) I'll never buy a Samsung again, because they try and get out of the warranty for any reason and I found 250Million+ responses when I searched "Note 8 not charging", and that doesn't leave me comfortable with the Samsung build quality.
I'm done with Samsung!!!
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^MS
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^MS
Herewith your reference number:
***
SamsungSA:^LZ
Herewith your reference number:
***
SamsungSA:^LZ
