note 5 gold waiting over 8 weeks for parts

<p>I had a factory fault on my note 5 screen started lifting top corner. I took it in to be told it cannot be repaired there are no parts. This was on the 14th September. Today is October 26th and there is no estimated arrival date for parts. I have never been offered a loan phone and have had to contact Samsung every time. I have had no follow ups until only recently that I sent an email of complaint for lack of communication. I have been without a phone for 6 weeks and no one at Samsung can help. Apologies for the delay is the only reply I get. Totally unacceptable. No loan phone offered on a premier phone. Where is the Samsung smart care service here</p> <p> </p> <p>I am so over listening to excuses if Samsung doesn't have a date of parts arriving surely I should be refunded or my phone replaced </p>