Note 20 Ultra TV promotion

Hi Samsung,

I upgraded to a Samsung Note 20 Ultra on 15 November 2020 which came with an offer for a tv and buy and get voucher I app**** for the Voucher and TV on 16 November 2020, the voucher process was seamless and less painful. The problem comes in with the TV, The T&Cs said that I will be contacted in 6 to 8 weeks for the delivery of my TV. We are now in the 8th week and every time I phone Samsung I get a different answer from the call center agents. I can never finish a call with the call centre agents as after sometime they drop me off or their line is very bad I can’t hear what they are saying , I have tried to interact via social media but no response there as well I have submitted the id copy of the licence holder , but know Samsung has changed their T&Cs by saying that the person who purchased the device must also be the licence holder, This is against the T&Cs of the SABC, as the T&Cs of the SABC says 1 TV licence per Household, so if my wife has a TV licence I can’t use it on these Samsung offer, so Samsung is going against the T&Cs of the SABC in regard to TV licences I guess this is in the hope that people who qualify for the TV will give up. Can someone please escalate my issue or contact me to resolve,i qualify for that TV.