MC
Mohammed C
1 reviews | Active since Sept 2020
04 Sept 2020, 11:06
Note 20 Ultra Pre Order Bonus Not Received.
Good Morning.
Since the 26 August I have app**** for my re order bonus for the Note 20 Range, I have sent multiple e-mails to various support teams with no assistance. This is very bad service as the e-mail on which I received my tracking reference had said that I would hear back within 72 hours and it has already now been over a week.
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Replies (2)
Samsung South Africa's replyOfficial
04 Sept 2020, 11:11Good day, Mohammed
We apologize for the inconvenience caused.
We will log a complaint for you so we can address your concerns and provide you with a reference number.
A senior customer service executive will contact you with further advice on this matter.
You can also send your proof of purchase including the reference number to verify @ samsung.com so we can assist further.
Regards,
SamsungSA:
LZ
We apologize for the inconvenience caused.
We will log a complaint for you so we can address your concerns and provide you with a reference number.
A senior customer service executive will contact you with further advice on this matter.
You can also send your proof of purchase including the reference number to verify @ samsung.com so we can assist further.
Regards,
SamsungSA:
LZ
Samsung South Africa's reply04 Sept 2020, 11:11
Official
Good day, Mohammed
We apologize for the inconvenience caused.
We will log a complaint for you so we can address your concerns and provide you with a reference number.
A senior customer service executive will contact you with further advice on this matter.
You can also send your proof of purchase including the reference number to verify @ samsung.com so we can assist further.
Regards,
SamsungSA:
LZ
We apologize for the inconvenience caused.
We will log a complaint for you so we can address your concerns and provide you with a reference number.
A senior customer service executive will contact you with further advice on this matter.
You can also send your proof of purchase including the reference number to verify @ samsung.com so we can assist further.
Regards,
SamsungSA:
LZ
Samsung South Africa's replyOfficial
04 Sept 2020, 12:08Hi Mohammed
Thank you for your prompt response.
Kindly note that our tracking team is busy with your case and will revert before the end of business today.
Again we do apologise for the inconvenient caused.
Regards
SamsungZA:
LZ
Thank you for your prompt response.
Kindly note that our tracking team is busy with your case and will revert before the end of business today.
Again we do apologise for the inconvenient caused.
Regards
SamsungZA:
LZ
Samsung South Africa's reply04 Sept 2020, 12:08
Official
Hi Mohammed
Thank you for your prompt response.
Kindly note that our tracking team is busy with your case and will revert before the end of business today.
Again we do apologise for the inconvenient caused.
Regards
SamsungZA:
LZ
Thank you for your prompt response.
Kindly note that our tracking team is busy with your case and will revert before the end of business today.
Again we do apologise for the inconvenient caused.
Regards
SamsungZA:
LZ