Note 20 promotional TV not delivered after almost 2 years

Bought a Samsung Note 20 in October 2020, which came with a promotional free 32" HD TV set that would be delivered to your address. I have claimed for the TV ever since and official communication to follow up on delivery of the TV started around 8 January 2021. My reference number is 49UH79EGE. I have over the past 2 years sent communication via email and also phoned in, the email addresses I have interacted with: ***, ***, *** and ***. I have on email received confirmation that my order is valid and they will work on delivering. Then came an email after some time that I should be patient as they have issues with their TV supply Chains. The last email I received on the 25th February 2025 from their ZAService team is that they will escalate my issue to the promotions department. This is just sheer poor service all round. It is moving towards 2 years since my purchase, and still the Samsung Service teams behave as if they are doing me a favor and I have to beg to receive a promotional item that was promised in a deal widely advertised and promoted.