FE
Ferzanah E
1 reviews | Active since Nov 2011
26 Nov 2020, 10:02
Note 20 Preorder voucher not received
Promises not fulfilled I have pre ordered the Samsung note 20 ultra.. claimed my R4000 voucher. I received an email stating that I required my invoice to have the IMEI Number on the invoice that i sent. Incredible connection did not provide the imei Number on their invoices. I requested it from them and sent it in to *** as soon as it was received.
On the 1 September i received an email saying that the correct invoice was received from Nomthandazo and that she will be validating the Claim.
Its is now 3 months later and Countless follow ups and I still have not received my voucher.
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Replies (4)0
Replies (4)
Samsung South Africa's replyOfficial
26 Nov 2020, 10:07Good Morning Ferzanah ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's reply26 Nov 2020, 10:07
Official
Good Morning Ferzanah ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's replyOfficial
26 Nov 2020, 14:34Your query has been escalated, please wait for feedback. We will inform you once it has been resolved.^NM
Samsung South Africa's reply26 Nov 2020, 14:34
Official
Your query has been escalated, please wait for feedback. We will inform you once it has been resolved.^NM
FE
Ferzanah E's updateReviewer Update
30 Nov 2020, 19:56Good Day, How before I will receive feedback because i was told someone would call me back the last time I called to query nd I never did hear back.
FE
Ferzanah E's update30 Nov 2020, 19:56
Reviewer Update
Good Day, How before I will receive feedback because i was told someone would call me back the last time I called to query nd I never did hear back.
FE
Ferzanah E's updateReviewer Update
07 Dec 2020, 21:53Hi. Its been a week and I have still not received any feedback. I've also not received any call back from the phone query I made? I don't get it Why promise a voucher if you not going to give it? Or if Customers have to beg for what they were offered in the first place?
FE
Ferzanah E's update07 Dec 2020, 21:53
Reviewer Update
Hi. Its been a week and I have still not received any feedback. I've also not received any call back from the phone query I made? I don't get it Why promise a voucher if you not going to give it? Or if Customers have to beg for what they were offered in the first place?