EM
Eugene M
1 reviews | Active since Dec 2020
22 Dec 2020, 10:56
Note 10 plus, Moisture Issues (apparently water proof
The worst service Ever, don’t buy the Note phones, hardware failure, don’t buy WeCare insurance, doesn’t want to fix screens, you will be sent from pillar to post.
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Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
22 Dec 2020, 11:07Good Day Eugene ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's reply22 Dec 2020, 11:07
Official
Good Day Eugene ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
EM
Eugene M's updateReviewer Update
22 Dec 2020, 11:12I have sent an email to tellus, no response what will change now????????♂️. This seems to be a standard reply that maybe fruitless. Your system is disappointing, unfair, and questionable For what is supposed to be a premium brand????????????????????????
EM
Eugene M's update22 Dec 2020, 11:12
Reviewer Update
I have sent an email to tellus, no response what will change now????????♂️. This seems to be a standard reply that maybe fruitless. Your system is disappointing, unfair, and questionable For what is supposed to be a premium brand????????????????????????
Samsung South Africa's replyOfficial
23 Dec 2020, 09:51Sincere apologies we have requested urgent feedback and will revert. ^NM
Samsung South Africa's reply23 Dec 2020, 09:51
Official
Sincere apologies we have requested urgent feedback and will revert. ^NM