Not truly a "support" line

To whom this may concern

I have 2 questions/ queries.

I have always been a samsung user since back then with the D500 :p nehoo the issue I have right now is that I recently upgraded to a S9+ and redeemed my promo gifts the wireless charger and the uflex which was on promo. I have to date not received feedback or the goods. I have emailed the "support" if you can really actually call them support to get 1 response after multiple emails asking for my ref nr which I sent and here I am a month later still waiting. My second questio why does the rewards app even still exist if there is no way or offers to burn your points... why offer this if there is nothing seems like a hype is created for nothing or is this just a form of marketing?