MK
Mariette K
1 reviews | Active since Nov 2020
12 Jan 2021, 11:35
Not taking out tv license
I did a upgrade at Vodacom River Square, with alot off hassle I received my phone. But with the package a Samsung tv was included, with that I need a valid tv license, my bother stays with us with one. Why cant they accept that one for Im not going to have two in one household. It ridiculous and money wasting to have 2. If thats the case they should provide me with a voucher to buy somthing els.
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Replies (2)
Samsung South Africa's replyOfficial
12 Jan 2021, 11:42Good Morning Mariette,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Samsung South Africa's reply12 Jan 2021, 11:42
Official
Good Morning Mariette,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Samsung South Africa's replyOfficial
12 Jan 2021, 12:09In order for you to meet the terms and conditions, you have to be an account holder, have a TV license that is in your name and should have the same delivery address as the TV.
For additional details, please refer to our terms and conditions
Kind Regards,
SamsungZA
SamsungZA
NM
Samsung South Africa's reply12 Jan 2021, 12:09
Official
In order for you to meet the terms and conditions, you have to be an account holder, have a TV license that is in your name and should have the same delivery address as the TV.
For additional details, please refer to our terms and conditions
Kind Regards,
SamsungZA
SamsungZA
NM