Not so grand service

Had to contact them on the chat 4 times before a service call was logged. The telephone number does not work. Did not get a quote from the technician when they finally came after 10 days. They just fixed it and slapped me with a R1800 bill while I was not there. Machine just over 2 years. I had a different brand before this which I used for 14 years and then sold. Replaced with this Samsung and ojust over 2 years stopped working and I was billed heavy for the repair. I would have expected better service from Samsung. Will see if they even try to contact me to rectify this appalling service.