Not Smart and No Care Whatsoever!

<p>I ordered a replacement one connector kit for my 55" UHD TV from Samsung Canal Walk. They got the order wrong and had to wait roughly 3 weeks until it arrived. I attempted installing the software myself to no avail. I then booked my TV in at Samsung Smart Care Centre Canal Walk on the 08/08/2016. I have received almost no feedback for the first month. When trying calling in simply no answer. Eventually the lady that received my unit gave me her mobile number to communicate on Whatsapp, useless but true. When a technician was eventually assigned to the job, he too had difficulties with the software installation. He suggested the connector kit was faulty. He advised I should return the connector kit to the Samsung store and get a refund. This is totally beyond me? How could they ever suggest this to a customer? Surely they should have contacted the Samsung store to arrange this!</p> <p> </p> <p>Honestly I have given up, I contacted the Manager at the Samsung store who advised he has escalated the matter further. I constantly am calling him for feedback, hoping this nightmare will end. Still with no joy with no resolution in sight. There is constant back and forth with no progress at all. </p> <p> </p> <p>Every appliance in my home is Samsung and have been loyal to the brand for years. Think the service till now has been non existantdy which nobody deserves. Nobody bothered calling in 2 months to provide feedback. This TV cost me over 30k. The connector kit cost me an additional 6k. How am I gonna be compensated for this terrible experience thus far?</p> <p> </p> <p>I would like a Senior Management to contact me! I don't want any further interaction with either the Samsung store or Unitronics if possible. I am at my wits end here!</p> <p> </p> <p>Kind Regards,</p> <p>Brian</p>