VM
Victor M
1 reviews | Active since Jan 2020
02 Sept 2020, 14:04
Not receiving my galaxy buds
Disappointed with the Samsung earbud deal!, no communication,no email after purchasing the phone you have to follow them for information
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
02 Sept 2020, 14:14Good Afternoon Victor,
We apologize for the inconvenience caused.
We will log a complaint for you so we can address your concerns and provide you with a reference number.
A senior customer service executive will contact you with further advice on this matter.
You can also send your proof of purchase including the reference number to verify @ samsung.com so we can assist further.
Regards
SamsungZA:
LZ
We apologize for the inconvenience caused.
We will log a complaint for you so we can address your concerns and provide you with a reference number.
A senior customer service executive will contact you with further advice on this matter.
You can also send your proof of purchase including the reference number to verify @ samsung.com so we can assist further.
Regards
SamsungZA:
LZ
Samsung South Africa's reply02 Sept 2020, 14:14
Official
Good Afternoon Victor,
We apologize for the inconvenience caused.
We will log a complaint for you so we can address your concerns and provide you with a reference number.
A senior customer service executive will contact you with further advice on this matter.
You can also send your proof of purchase including the reference number to verify @ samsung.com so we can assist further.
Regards
SamsungZA:
LZ
We apologize for the inconvenience caused.
We will log a complaint for you so we can address your concerns and provide you with a reference number.
A senior customer service executive will contact you with further advice on this matter.
You can also send your proof of purchase including the reference number to verify @ samsung.com so we can assist further.
Regards
SamsungZA:
LZ
Samsung South Africa's replyOfficial
02 Sept 2020, 15:31Good day Victor
As per telephonic conversation, Please forward us proof and purchase and IMEI number and we will assist further.
Samsung does apologise for the inconvenient caused.
Regards
SamsungZA:
LZ
As per telephonic conversation, Please forward us proof and purchase and IMEI number and we will assist further.
Samsung does apologise for the inconvenient caused.
Regards
SamsungZA:
LZ
Samsung South Africa's reply02 Sept 2020, 15:31
Official
Good day Victor
As per telephonic conversation, Please forward us proof and purchase and IMEI number and we will assist further.
Samsung does apologise for the inconvenient caused.
Regards
SamsungZA:
LZ
As per telephonic conversation, Please forward us proof and purchase and IMEI number and we will assist further.
Samsung does apologise for the inconvenient caused.
Regards
SamsungZA:
LZ
Samsung South Africa's replyOfficial
23 Sept 2020, 16:35Good day Victor
I trust you are well.
As per the communication above, I haven't received the documents requested.
Regards
SamsungZA
I trust you are well.
As per the communication above, I haven't received the documents requested.
Regards
SamsungZA
Samsung South Africa's reply23 Sept 2020, 16:35
Official
Good day Victor
I trust you are well.
As per the communication above, I haven't received the documents requested.
Regards
SamsungZA
I trust you are well.
As per the communication above, I haven't received the documents requested.
Regards
SamsungZA