Not keeping their end of the deal

Waiting since 28 Aug 2019 for a promo gift after receiving my order number.

Was promised that it will come after courier receives the stock. To be honest - You can ship a item around the world on a boat since that date!?

VOC have not resolved anything, this was escalated how many times. "Head-office" has not sorting this out yet. Im still waiting to hear back. I dont receive any feedback unless im making the call. I will even hold the line while someone call head-office.

Come one people make at least one client happy.