1 reviews | Active since May 2016
Not Impressed at all
<p>I bought a cellphone , Samsung S5 online through a store that I found on Pricecheck , few months later i accidentally dropped my phone , i took it to Samsung Store in Sandton they looked at it , asked me to bring proof of purchase , because i qualify for a FREE SCREEN REPLACEMENT ,which i did bring ..but then was later told its not covered under warranty as my phone was not manufactured in SA , I bought my phone in SA ,what proof do I have they are not lying to me ...my phone was in a proper samsung box, its no different from other samsung s5 phones, it even has a warranty card and i saw no mention of any other country on the box, i feel unfairly treated that i suddenly cannot get the benefit of a free screen replacement, as much as Samsung is promoting the whole free screen replacement thing, i think its just a lie , once you claim then they start having stories.This is just unfair</p>
Hi Tshepiso
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ********** 527.
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
Hi Tshepiso
This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ********** 527.
A senior customer service executive will contact you with further discussions on this matter.
Regards,
Samsung Team
