TM
Tshepiso M

1 reviews | Active since May 2016

06 Aug 2016, 07:39

Not Impressed at all

<p>I bought a cellphone , Samsung S5 online through a store that I found on Pricecheck , few months later i accidentally dropped my phone , i took it to Samsung Store in Sandton they looked at it , asked me to bring proof of purchase , because i qualify for a FREE SCREEN REPLACEMENT ,which i did bring ..but then was later told its not covered under warranty as my phone was not manufactured in SA , I bought my phone in SA ,what proof do I have they are not lying to me ...my phone was in a proper samsung box, its no different from other samsung s5 phones, it even has a warranty card and i saw no mention of any other country on the box, i feel unfairly treated that i suddenly cannot get the benefit of a free screen replacement, as much as Samsung is promoting the whole free screen replacement thing, i think its just a lie , once you claim then they start having stories.This is just unfair</p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply08 Aug 2016, 09:47
Official

Hi Tshepiso

This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ********** 527.
A senior customer service executive will contact you with further discussions on this matter.

Regards,
Samsung Team