Not impressed

After a month of frustration with my S6 edge, took it in to be repaired. Got it back with the sameo issues. They said they would replace. The follow up has been little to be desired. I booked it in on Friday, I had to follow up on what was happening, got told on Monday they would push for Thursday. I said it was too late I needed it sooner as had a country trip. Monday afternoon only I get asked for the proof of purchase which I am sure slowed down the process. Got told I would get an e mail of what would happen. Heard nothing. I had to phone and e mail and follow up. Spoke then to Karabo who told me to give her a chance and she would phone me. I am still waiting for her call. They now tell me I can collect the phone tomorrow afternoon. I will honestly never have anything Samsung again due this frustration.