mN
milan N
1 reviews | Active since Sept 2016
21 Dec 2022, 10:30
Not honoring the arrangement
Hi Purchased two tv from the Samsung Century city brand shop on the 10 December i agreed on an amount i paid for the transaction, but the Samsung store POS went offline the money was deducted from my account and was pending due to the stores machine being offline i had to no retrieve my money back from the bank, i had to wait 7 working days before i got my money back. I then received my funds back and made an immediate EFT payment to Samsung Century City. Now I get a shock that the TVs I paid for and the second tv is no longer the same price but we had made an agreement
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Samsung South Africa's replyOfficial
21 Dec 2022, 10:31Good morning Milan,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^;NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^;NM
Samsung South Africa's reply21 Dec 2022, 10:31
Official
Good morning Milan,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^;NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^;NM