Not honoring Promotion for SAMSUNG S23 Ultra that includes of Samsung Tablet

Samsung was running a SAMSUNG S23 Ultra promotion valid from 2 February to 6 March 2023. Promo details: Purchase a SAMSUNG S23 Ultra and get upgraded to 512GB plus a Galaxy Tab S6 Lite.

I decided to take up this promotion on the 5 March 2023 at a Telkom Store on contract. While completing the paperwork for the SAMSUNG S23 Ultra, the Telkom sales Rep who was assisting me advised that they are out of Stock, but can order another phone for me. I then asked to I will still qualify for the promotion and specifically for Galaxy Tab S6 Lite.

To confirm if I still qualify for promotion, Telkom contacted the sale rep who is responsible for the Samsung promotion (Lebogang Mosemong). Telkom explained the situation, and Lebogang Mosemong confirmed verbally over the phone that I will still qualify for Galaxy Tab S6 Lite.

I was present at the store when the confirmation for promotion was made, I then finalized all the paperwork for SAMSUNG S23 Ultra phone knowing I will qualify for the promotion. The order for the phone placed on the 5th of March 2023. Telkom advised they will contact me once the phone arrived.

Two weeks later I receive a call,and pick up the phone on the 17th of March 2023. I then inquire about the Galaxy Tab S6 Lite, Telkom contacts Lebogang Mosemong from Samsung who now says I will not qualify for promotion because the purchase is made outside the promotion period.

Of course, this news came as a surprise to me and I naturally argued this because I received confirmation that I will quailify for promotion when finalized the purchase of the phone on the 5th of March. The date on the purchase order form is 05 March 2023.

I kindly ask for Samsung to honor the promotion considering:

1. I received confirmation from Lebogang Mosemong before I finalised the purchase at the telkom store on the 5th of March 2023. Telkom employees can bear withness to this. 2. All paperwork for the contract along with my signature was completed on the 5th of March 2023 within the promotion period.

Again, please to the right thing and honor the promotion.